BRANDING :IN SIMPLE TERMS ITS ALL ABOUT STORY TELLING :
Branding is one of the most important aspects of any business, large or small,
retail or business to business. An effective brand strategy gives you a major
edge in increasingly competitive markets. But what exactly does “branding”
mean? How does it affect a small business like yours?
Branding basics
Simply put, your brand is your promise to your customer.
It tells them what they can expect from your products and services, and it
differentiates your offering from your competition’s offering. Your brand is
derived from who you are, who you want to be, and who people perceive you to
be. Are you the innovative maverick in your industry, or the experienced,
reliable one? Is your product the high-cost, high-quality option, or the
low-cost, high-value option? You can’t be both, and you can’t be all things to
all people. Who you are should be based to some extent on who your target
customers want and need you to be. The foundation of your brand is your logo.
Your website, packaging and promotional materials — all of which should
integrate your logo — communicate your brand.
Brand strategY
Your brand strategy is how, what, where, when and to whom
you plan on communicating and delivering on your brand messages. Where you
advertise is part of your brand strategy. Your distribution channels are part
of your brand strategy. And what you communicate visually and verbally are part
of your brand strategy.
Brand equity
Consistent, strategic branding leads to strong brand
equity, which means the “added value” brought to your company’s products or
services which allows you to charge more for your brand than what identical,
unbranded products command. The most obvious example of this is Coke vs.
generic soda. Because Coca-Cola has built powerful brand equity, it can charge
more for its product. The “added value” intrinsic to brand equity frequently
comes in the form of perceived quality or emotional attachment. For example,
Nike associates its products with star athletes, hoping customers will transfer
their emotional attachment from the athlete to the product. It’s not just the
shoe’s features and benefits that sell the shoe.
Defining your braand
Defining your brand is like a journey of corporate
self-discovery. It can be difficult, time-consuming and uncomfortable. It
requires, at the very least, answers to the questions below:
What is d mission of your company?
What are the benefits and features of your
products/services?
What do your customers and prospects already think of
your company?
What qualities do you want them to associate with your
company?
Do your research. Learn the needs, habits, and desires of
yor current and prospective customers. Don’t rely on what you think they think.
Know what they think. Because defining your brand and developing a brand
strategy can be complex, consider leveraging the expertise of a nonprofit
small-business advisory group or an Indian Business Development Center.
Jump-start your branding
Once you’ve defined your brand, how du you get the word
out? Here are a few simple, time-tested tips:
Get a great logo. Place it everywhere.
Write down your brand messages. What are the key messages
about your brand? Every employee should be aware of your brand attributes.
Integrate your brand. Branding extends to how you answer
your phones, what you wear on sales calls, your e-mail signature — everything.
Create a “voice” for your company that reflects your
brand. This voice should be applied to all written communication and in the
visual imagery on all materials, online and off. Is your brand friendly? Be
conversational. Is it ritzy? Be more formal. You get the gist.
Develop a tagline. Write a memorable, meaningful, and
concise statement that captures the essence of your brand.
Design templates and create brand standards for marketing
materials. Use the same color scheme, logo placement, look and feel throughout.
You don’t need to be fancy, just consistent.
Be true to your brand. Customers won’t return to you — or
refer you to someone else — if you don’t deliver on your brand promise.
BE CONSISTENT. I placed this last only because it
involves all of the above. It is the most important tip I can give you.

Comments